FAQ

Frequently asked questions

Do you ship internationally?

Yes. Kiki Peaches ships internationally to destinations supported at checkout. Delivery availability is confirmed after you select your shipping destination.

Do you offer free shipping?

Yes. Kiki Peaches offers free standard shipping on all orders to supported destinations, with no minimum order value.

Do you offer express shipping?

Available shipping methods and estimated delivery options vary by destination and are shown at checkout. Free standard shipping is available to supported destinations.

How long does delivery take?

Delivery times vary by destination, carrier and fulfilment route. Any delivery estimate shown for an order is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.

How can I track an order?

When tracking is available, tracking details are provided through your order status page and/or transactional notifications.

What is the return window?

We offer a 14-day return window after delivery, subject to our Refund & Returns Policy and any mandatory consumer rights that apply.

Do I need an account to order?

No. Customer accounts are optional, so you can complete your purchase without creating an account.

Which payment methods are available?

The payment methods available to you are shown during checkout and can vary by market, device and payment-provider availability.

My card payment was declined. What should I do?

First check that your card details and billing information are correct. If your bank requests verification, approve it in your banking app or complete the security step before trying again. If the payment is still declined, contact your card issuer or use another card or an alternative payment method displayed at checkout (such as Apple Pay, Google Pay or Shop Pay, when available). Different payment methods may use the same underlying card and can still be declined by its issuer.

If you see a pending charge but have no order confirmation, check your banking app and contact hello@kikipeaches.com before placing another order. We can check whether an order was created, but your bank determines whether a declined authorisation is temporarily reserved and when it is released. Never send us your full card number, security code or banking passwords.

Which currency will I see?

Where supported, the store can display local currency according to your market and checkout configuration.

What languages is the store available in?

Kiki Peaches is currently available in English, German, Spanish and French.

How can I contact customer service?

You can contact Kiki Peaches at hello@kikipeaches.com or through the Contact page on our website.

Do you have retail store locations?

No. Kiki Peaches is an online-only fashion boutique and does not currently operate physical retail stores.

Do you offer local pickup?

No. Kiki Peaches does not currently offer local pickup.

Do you offer bulk or wholesale orders?

Kiki Peaches currently focuses on direct-to-consumer orders and does not offer a standard wholesale program.

Do you have active discount codes or promotions?

Any active promotions or discount codes are displayed directly on the Kiki Peaches website when available. Availability and conditions may change.